We’re here to help
Questions about your account, sharing, or getting set up? Find quick answers below, or reach our team directly.
Get help, fast
Whatever you need — a question, an account issue, or a hand getting set up — we’re here.
Email support
The fastest way to reach a human. Send us your question and account email and we’ll help you sort it out.
Response times
We answer most messages within one business day. Urgent access issues are prioritized.
Getting started
New to Novra? Our step-by-step guide walks you through adding, tracking, and sharing your first credential.
Support FAQ
How do I add a credential?
Open Novra, tap Add, then snap a photo, upload a PDF, or import from Google Drive. Novra reads the key details — type, number, and expiration — and files it for you.
How do I share a credential with an employer?
Create a read-only link for the credentials you want to share, set an expiration if you like, and send it. You can revoke that link at any time and access stops immediately.
Is my data secure?
Yes. Every document is protected with AES-256 encryption at rest and in transit, and nothing is shared until you deliberately create a link. See our Security page for details.
How do I reset my password?
On the sign-in screen, choose “Forgot password” and follow the emailed link. If you don’t receive it within a few minutes, check spam or email us.
How do I delete my account and data?
You can permanently delete your account and all stored credentials from within the app under Settings → Delete Account, or email us at support@novravault.com and we’ll process the deletion. Once deleted, your data is removed from our systems and cannot be recovered.
Can I export my credentials?
Yes. You can download your stored documents at any time from within the app, and request a full export by contacting support.
Still need a hand?
Email us and a real person will get back to you, usually within one business day.
support@novravault.com